Display of items, label name, price tag and oh boy, he was so busy.
Another man was in the same mall when he happened to see the brand name at one of the signboard. The brand looked familiar but he could not be sure it's the same brand as the one he bought a fragrance during one of his trips overseas.
After all, it could be a brand with same name.
To be sure that its the same brand as the one he thought, he went round excitedly to look for the stall.
Finally, he found it at one corner of the basement.
A lady was heard explaining the products to another customer.
The man looked around and couldn't find the particular fragrance he bought previously.
Perhaps the place is not fully set up and not all items are displayed, he thought to himself.
Or is it a different brand? He's a little confused.
He asked the owner who was just besides him, "Excuse me, is this brand from Thailand?"
The owner turned to him and said, "Yes" before turning back and continue with what he's doing.
Here was an opportunity for the owner to start a conversation with a potential customer and yet he's busy doing something which he could do when there's no customer.