The administrator of the Page replied promptly and asked me to send a private message to them regarding the matter.
I was hesitant about sharing my experience with the company.
The incident involved a third party company, which the company would not be able to do anything.
On the other hand, the experience with the company wasn't bad. Neither was it good (not excellent). The staff were just doing what they were doing in their posts. And that is exactly the problem.
I wonder what will the company do after receiving my feedback.
Are they going to put into their process or SOP (standard operating procedure) what their staff must do for future similar incidents? Even if it's possible, how are they going to ensure everyone follows it?
And when it becomes a process that everyone follows, where's the experience?