She can redeem e-vouchers every week she meets the target.
The e-vouchers can either be printed out or she can flash it on her mobile phone when she makes payment at various participating outlets.
Most of the times, she will redeem for supermarket vouchers as they're easiest to use.
She will prints the e-vouchers and pass them to her mom.
There is an expiry date for the e-vouchers and it's valid for two weeks from the date the reward is earned.
On fine day, she printed out the vouchers expiring on 2nd June and passed them to her mom as usual.
She reminded her mom to use it within two weeks.
Unfortunately, her mom did not use it within the valid period.
Her mom thought the expiry date is 9th June cos she mistook the "Date Issued - 27th May" as the start date. The date issued refers to the date the e-voucher is printed. Not the date the reward is earned.
As usual, an argument ensued between she and her mom.
To avoid confusion, the date on the e-voucher should reflect the date the reward is earned and not the date the voucher is printed.
Nowadays, people are living hectic lives and can easily forget about many things. They can also be mistaken about important information like dates and time.
While most vouchers with monetary value have expiry dates for whatever reasons, her brother was curious why is this the case.
So far, he has only come across only one departmental that issues vouchers without an expiry date. This means that you can keep the voucher for two years, five years or even ten years and it'll still be valid when you use it.
Of course, no one will keep a voucher for so long.
First, you run the risk of losing the voucher. The voucher can also becomes worthless should the company closed down, which is not uncommon nowadays. And the value of a $5 value voucher is worth less in the future due to inflation. What $5 can get you today cannot get you the same thing a few months down the road unless prices of things are getting cheaper. The longer you keep the voucher without using it, the less things you can buy with in in the future.
On the other hand, for companies that issue such vouchers, do they have expiry dates because of accounting purpose? Isn't it better that they have people with vouchers but not using them? This will improve their cash flow. It's like receiving payment for goods or services not delivered.
And in this case, the company that runs the healthy living program probably only makes payment to the participating outlets at the end of the month after consolidation of all redemption.
The only reason for having an expiry date for the voucher is probably they have set aside a budget every month for the rewards. But that is useful only if the company knows exactly how many redemption they will receive every month and for which participating outlets.
Anyway, her brother left a message on the company's Facebook page to ask for the rationale behind it.
The administrator replied asking him to write to an email address.
He sent the email but also asked why can't the Facebook administrator check and get back to him or forward his inquiry directly to the relevant department.
Finally, the administrator replied with an answer.
The reply to his email also came.
But it didn't answer his questions about why there is an expiry date and why is it set at two weeks? It only said it's a weekly challenge so validity date is reduced.
Reduced? Why reduced?
He wrote back with the same questions and also highlighted about some confusion with the expiry date without giving details about what the confusion was about.
The reply was they have more participating outlets so it's set at two weeks. It also mentioned they will feedback to the relevant department to look into it at the next enhancement.
He wondered what exactly they want to look into when he didn't even tell them about the confusion between the expiry date based on reward earned date and date printed on the voucher.
They could simply make the print copy so clear by just having these few information.
Logo of the participating outlet
Value of voucher
Date reward is earned
Expiry date
And removed the whole paragraph of words which basically says the same thing but does not provide the important dates.
Even better, do away with the expiry date.