When I reached, I heard sound of a kid's crying.
He wasn't exactly crying very loud but you can hear him sobbing throughout the whole waiting area.
His elder brother was trying to coax him by covering his legs with a tee shirt.
Their grandma was seated besides them and doing nothing.
A lady staff who was in charge of calling out queue number to direct customers to private discussion rooms saw the scene.
She went in and took two sticks of chocolate wafer.
She walked to the elder boy and passed them to him.
Then she said to him, "Give one to him," as she gestured her hand towards the brother before walking away.
I wondered if she was doing it to shut up the crying boy so he doesn't disturb other waiting customers or she is being genuinely concern about helping to find out why he was crying.