He shows a project his company is working with a hotel where they captured guests activities and movement at the lobby in a hidden camera. The idea is to improve guests experience at the lobby.
The video shows a kid about three year old running around the lobby and squeezing himself behind a sofa placed against a mirrored pillar.
The speaker said children are important cos parents make decisions based on their kids.
They want to improve the lobby to make it more family friendly.
If the hotel has been in operation for many years, things certainly needs and can be improved to make the place more friendly to families.
But if the hotel is relatively new, is the improvement an afterthought? Or did they discover the problem with the way their lobby is designed after they see how kids behave?
More importantly, how important is this compared to the experience in the room?
Maybe the client think the lobby is a problem.