There were a young lady and a young man at one of the counter. There was a man about fifty five year old at another counter.
The young lady was asking the staff something.
Suddenly she raised her voice and said, "I know. I'm asking why the registered document was not delivered to my office. The postman did not come."
The man then chipped in, "What is your name?"
The staff showed her name tag to him while telling him.
The couple repeated the same problem about not receiving the document which was sent by registered mail.
The staff advised them to call 1625 and leave a message so that an investigation could be carried out.
The man at the next counter raised his voice suddenly, "Are you all the post office employees? Or is this a franchise?"
The staff answered, "No more franchise. Now are all under the company."
The man then said, "If I were you, I would take up the case and feedback to the management that this particular postman is not doing his job instead of asking customer to call and leave a message."
"You don't need me to teach you how to do your job," he continued.
"I did not come here for nothing," he said.
He then pointed his finger at the document which was supposed to be delivered to him and asked the staff, "Do you know what is this? My company makes money out of this document."
The staff just stood there is listen without replying.
While the man has every right to be angry over the lapse of service, why did he not arrange for courier service if the document is so valuable instead of having the sender paid $3 to send by registered mail?