The agency will send him a letter to activate the service upon approval of his application.
After one month, he still did not receive the letter.
He called up the agency and the staff told him that the letter was sent out three weeks ago.
It seemed that the letter was lost in transit.
As the whole issue has been delayed for so long, he decided to pick up the letter personally at the head office, which luckily is near to his office.
Why did the man take the trouble to go down to the head office?
What would you have done if you were the staff?