Two months ago, I visited a hotel's restaurant for its Sunday Brunch.
This was the first time I'm dining there as it is not one of those famous and favorite places well-known for Sunday Brunch.
The price is reasonable for what they serve. The Brunch is from 11:30am to 3pm, one hour longer than most restaurants. That means I can enjoy my meal slowly without feeling rushed.
As they've just started this promotion, there weren't many guests. The restaurant is just next to the pool and over the other side, the concrete jungle is concealed by lush greenery.
Staff were attentive and friendly. The restaurant manager was mingling and chatting with guests and playing with the kids. The atmosphere was relaxing and homely.
However, I noted that there were some overlapping of food items. There were too many meat items. Some all-time favorite breakfast dishes such as scrambled egg and pancake were missing. There were also items that guests hardly touch at all.
"Would I go back again for the brunch?" I thought to myself.
Well, if they tweak the menu to have more varieties of dishes, perhaps I would give them a chance. For example, substituting one kind of fish to scrambled egg, removing the unpopular cold dessert and adding a pancake or waffle item. Of course, they have to take into consideration the costs to ensure they still make a profit. But if you look at it, some of the suggestions actually reduces the cost by swtiching from fish to egg.
To elevate the dining experience, they could have a live station. They could have one that prepares scrambled egg, poached egg and sunny side up. Or a pancake and waffle station where these items are served hot and fresh.
With good intention, I sent an email to the manager offering some of these suggestions.
He replied promptly and informed me that they were in the midst of revamping the menu and will let me know once it's changed.
I thank him for that and said I look forward to hearing from him again.
Two weeks ago, I went back for their Sunday Brunch.
Not because the manager informed me that the menu has been changed.
The manager has forgotten what he promised.
This time round, there were some new dishes like scrambled egg and sunny side up added as what I've suggested.
There were also areas that they could have do better.
But I'm not sure if I'm going to write to the manager again.
Sometimes, it's easy to say I will keep you updated, I will call you, I will email you.
P.S. I didn't write back to the manager for the update for an obvious reason.