The next day, he received a call from the staff who called to check if his mum was ok.
It was his mum's second tooth extraction at the clinic and it was the first time he received a follow up call from the staff.
Do you think the staff got instruction from her dentist to make the call?
Do you think the clinic has implemented a Standard Operating Procedure (SOP) to follow up every tooth extraction with a call the next day?
Do you think the staff took her own initiative to make the call?