"Most people are about as happy as they make up their minds to be."
Everyone wears different hats each day towards different people in different situations and places.
The problem starts when you wears a different hat and expect the same treatment. The pain is when you wears the same hat and expect different treatment. A man bought four buns for four of his colleagues.
He requested the staff to put all the buns separately in individual plastic bag so that it'll be easier for him to give them away. The staff took a bun and put in a plastic and showed it to him. She said, "The bun is quite small," probably hoping the guy would agree to putting all into one plastic bag. The man repeated his request. The lady answered, "Wait a minute." She then went to take another stack of smaller plastic bag and put the four buns separately and put all of them into another plastic bag. She said, "Three dollars and twenty cents," as she threw the bag of buns on the counter. Was she angry that she has to do extra work putting the four buns separately? Was she angry that the customer is not being environmental friendly? Was she angry because she could not help her boss save on the costs of the three extra plastic bag? What is the difference between four customers buying one bun each versus a customer buying four buns and requesting for them to be packed separately? She could have just taken the initiative to feedback to her boss to get the smallest plastic bag which could fit the size of the bun nicely. Ikea Tampines Singapore
Ikea restaurant had a buffet promotion. The price is S$20 per person for early bird promotion. If you are an Ikea Family member, you will be entitled to a free $10 shopping voucher which you can use to buy their home products. If you are dining alone, this effectively means your buffet costs only $10 after deducting $10 voucher which you get. For two persons, it's effectively $15 each ($40 for two persons less $10 voucher). As the date of the buffet coincided with the school holiday, there were quite a number of teenagers at the buffet. A group of youngsters were seen taking two big plates piled with lots of smoked salmon and herring. For many of us who have eaten buffet, we know that smoked items are quite expensive but usually quite salty and one cannot really eat a lot of them. In the end, the whole two plates of smoked salmon and herring were left untouched. Did the kids take these because they knew these are expensive items? Were they taught by their parents? Did they learn from watching their parents' behavior? |
AuthorOutrageous Marketing Archives
May 2020
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