Two weeks ago, I sent an email to a up-class luxury brand boutique by filling up their online form. Till now, there's still no reply from them.
This morning I emailed a company based on the email address listed on their website and it was returned to me undelivered. Another has three email addresses and all were not working. I've lost counts of websites with incorrect telephone number listed or links and forms that no longer work.
Just the other day, I was on the bus and noticed a bus fare chart dated 8 October 2011 but bus fare has changed for more than two months (6 April 2014). How long does it take the bus company to change it? Is two months too short? If they cannot change it in time, at least they could have removed it.
If you do not wish to reply by email or you have no staff to manage it, the easiest thing to do is not to put it. If you answer calls during office hours, indicate it. If you do not entertain calls, say so.
If you have an online form, make sure to check it's working.
Save you and your customers a lot of frustration.