"Excuse me, sir. Do you understand Mandarin?" The receptionist at the concierge counter asked as she walked towards him with an elderly lady.
"Yes," the man replied.
"Could you help this lady as she doesn't understand English?" the lady said in an apologetic way.
The man turned to the elderly lady and she began explaining her situation while showing him a receipt.
Apparently, she was asked to make a food delivery and was lost. In fact, she came to the wrong place thinking that it's the right place.
She doesn't understand English. She didn't have a mobile phone with her. She was not even given proper information on where she has to deliver the food to.
The elderly lady told the man, "I didn't know. They just pointed to this building and told me it's here."
She must be referring to her supervisor or boss.
She then asked the man if he could help to call back to her restaurant so she can find out where is the correct place.
He dialed the number but there's no answer.
The elderly lady said the restaurant could be busy at this hour (lunch time).
The man then noticed that scribbled on the bottom of the receipt were the name of a building, a name and contact number.
He believed that is the correct delivery address and informed the lady.
He then contacted the man at the number on the receipt to confirm that the address is correct and is at the location he believed it to be.
He proceeded to give road direction to the elderly lady on how to get there as it's quite a distance away. Sensing that she is not confident of finding the place, he asked the receptionist for a paper and pen and drew a map for her, outlining two distinctive landmark along the way. He also advised her to get the security to contact the man once she reached.
Next, he sent a SMS to the man informing him that the elderly is on her way giving details of her age, attire and packages she's holding so the man can identify her easily.
Now, that's going the extra mile.