It's a program where members of the public can send any questions to the Prime Minister and he'll answer them.
Of course, he's not going to answer all. There's no way he can and need to do that. Questions of general public interests like the transport problems, housing prices and future of the country are more likely to be discussed.
One of the issue that he spoke about is TRUST.
All over the world, politicians are facing the same problem of trust with their citizens. The business and personal worlds are no different either. Trust is something that is difficult to earn but easy to lose.
When you have customers or people who trust you, you build equity. When people lose trust in you, it becomes a liability. Many businesses want their customers to trust them. But do they trust their customers?
So how do you build trust?
One of the way to build trust is to be consistent. In your words and actions. Say what you do and do what you say, even if you lose the sale.
To earn trust, you have to trust first. How many of your customers dare to walk in your shop and buy something even if they do not have enough cash, knowing that you trust they will pay back?
Finally, be frank. Don't ever lie to your customers to make a sale. If a customer must wait 30 minutes for a table, don't say 20 minutes. It's as simple as that.