After so long, the issue is still not resolved.
To be fair to them, they replied to my email and asked me to check out their promotion on the website. I clicked on the link but couldn't find any information after clicking around. So I gave up.
Then I was away for 10 days for my Bangkok trip.
When I came back, I followed up with them and they said they can arrange to get a sales consultant to contact me. So I gave them specific instruction on the time and days to call me. After waiting for a few days, I decided to go down to their shop as there's still no reply.
I took a queue number and waited for one hour and forty minutes before my number was finally flashed. By then, I'm already late for my next appointment and did not have the time to re-contract my subscription on the spot.
Yesterday, I received their reply expecting them to inform me that their staff will be contacting me.
But this is what I got.
I've already blogged about this (click here) and they are back again pissing me.
Seriously, I wonder why it is so difficult for them to just arrange for their sales consultant to call me and let me know about their current promotion.
The worst case situation is not to allow me to renew before I pay the outstanding bill.
I am seriously considering terminating my services with them.
Are you doing the same in your business?