Ask as good as not asking.
Listen as good as not listening. Think as good as not thinking. Answer as good as not answering. Do as good as not doing. A CEO complaint to the property management staff that the toilet on the level where his office is located is dirty during a company's anniversary dinner.
The staff was a little puzzled by the CEO feedback. He decided to gather more information from the CEO the next day so he can find out what exactly is the problem. What did the CEO mean by dirty? Passing a remark or feedback like this didn't serve any purpose. How dirty is dirty? What is his standard of cleanliness? Did he encounter it himself? Or did he hear it from someone? When was it? How often he encounter it? To the CEO, a few strands of hair may mean dirty to him. He may think that the toilet has a foul smell. He may see toilet papers strewn on the floor. As he pondered over what the CEO said, the more puzzled he became. This tenant occupies the entire floor of that level and each level is accessible by lift through security pass. That means that if your office is on the 8th floor, you can only go to 8th floor. There's no way someone from another floor could go to your level and use the toilet there, unless he uses the staircase. Another possibility is that the cleaning company did not do a good job of keeping the toilet clean. Did the cleaning staff in charge follow the schedule to clean it 3 times a day? If not, are tenants on other floors also experiencing the same issue? If yes, why aren't they bringing it up? Does it mean they can live up with the poor condition of the toilet? The staff concluded that it's highly unlikely that other tenants will bear with it. After all, it's a grade A commercial building and tenants are paying a reasonably high rent. So it's only right that the toilet condition meets a high standard. On the other hand, when the CEO gave a feedback like this, did he bother to think through the possibilities? Did he base his feedback on what he heard or his personal experience? Was it an one-off encounter or frequent? Will he be able to list down exactly when he encountered it? Did he try to get someone to find out more information like how often are toilets cleaned, feedback from staff that the toilet is dirty, when it usually happened? Do they have many delivery people coming to their office and did they use the toilet? You might think that it's too much of a hassle to do all these. It's not your problem and you have more important things to do than to fuss about the toilet. You are paying rental and so the problem is theirs to handle. It's easy to pass the baton and get others to solve the problem. However, it's not the smartest strategy. The problem may very well comes from within your company. If there's no problem with the cleaning service, then what do you think resulted in the toilet being dirty? |
AuthorOutrageous Marketing Archives
May 2020
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