The train arrived at a station.
The doors opened and a young lady with long luscious hair dressed in a one piece tube dress with a pair of high heels carrying a branded bag strutted in. She held on to the pole by the side and strike a pose while looking at her mobile phone. A lady with very sparse greying hair in old fashioned clothes carrying a cheap bag was standing a few steps away on the other side of the door. She slanted her eyes to look at the young lady from head to toe intermittently until the train got too crowded and her view was blocked. The correct solution is not too hard. The wrong solution is too easy.
An elderly man walks with a walking stick.
There is a bicycle bell fixed to his walking stick. A company is fined by the authority for lapse of service.
Internally, this is what the company did. Two employees involved were sacked. One employee was sacked. Three were commended. Two supervisors were ordered to pay a fine. The CEO was ordered to pay a bigger fine. "Have you ever noticed that anybody driving slower than you is an idiot, and anyone going faster than you is a maniac?"
A director announced to the whole company that a manager would be promoted by the end of the year.
The promotion was not submitted and not approved yet. A consultancy company was appointed to calibrate and standardize the promotion criteria across the whole organization. The promotion has to be screened through by the consultancy company to check that the candidate meets the criteria. It turned out the manager's job scope was too narrow based on the standard criteria, even though he performed exceptionally well. The promotion did not gets approved. A man was queuing to post a letter.
There were a young lady and a young man at one of the counter. There was a man about fifty five year old at another counter. The young lady was asking the staff something. Suddenly she raised her voice and said, "I know. I'm asking why the registered document was not delivered to my office. The postman did not come." The man then chipped in, "What is your name?" The staff showed her name tag to him while telling him. The couple repeated the same problem about not receiving the document which was sent by registered mail. The staff advised them to call 1625 and leave a message so that an investigation could be carried out. The man at the next counter raised his voice suddenly, "Are you all the post office employees? Or is this a franchise?" The staff answered, "No more franchise. Now are all under the company." The man then said, "If I were you, I would take up the case and feedback to the management that this particular postman is not doing his job instead of asking customer to call and leave a message." "You don't need me to teach you how to do your job," he continued. "I did not come here for nothing," he said. He then pointed his finger at the document which was supposed to be delivered to him and asked the staff, "Do you know what is this? My company makes money out of this document." The staff just stood there is listen without replying. While the man has every right to be angry over the lapse of service, why did he not arrange for courier service if the document is so valuable instead of having the sender paid $3 to send by registered mail? A man boarded the train with his daughter.
The seats were all occupied. A young girl sitting on one of the reserved seats gave up her seat to the man when she finally looked away from her mobile phone. Before the man could take the seat, a lady standing nearby sat down when she saw the empty seat. She didn't even realize that the girl who gave up the seat was standing next to her instead of alighting at the next station. The man then stood at the corner of the door just next to the reserved seat with his back leaning against the glass partition. When he was reaching his destination, he turned around and told the lady, "Someone has given up her seat to my daughter. But it's ok. I am alighting now." The lady was taken aback and did not know how to react. She looked around to see if anyone is staring at her. Traditional Business
Selling Price - Costs = Profit Smart Business (Selling Price - Costs) x Lifetime value of customer = Profit Forgotten Business Trust + Character + Reputation = Profit A speaker was giving a talk at a seminar.
He asked, "How many of you own a smart phone?" Everybody raised their hands. He asked, "How many of you wear a smart watch? Fewer people raised their hands. He asked, "How many of you has a smart TV at home?" A couple of hands were raised. He asked, "How many of you have smart home?" One guy raised his hand. He asked, "How many of you have a smart brain?" Everything is connected. Everything is disconnected.
There is no problem does not mean that is not a problem.
There is a problem does not mean that is a problem. A man noticed his mobile hone battery power depleted quite quickly and had it replaced at a shop he has been patronizing for many years.
Two months after the battery was changed, it became bloated and could not be used. He feedback the issue to the shop owner. The owner replaced another new battery for him. Two weeks later, he noticed the percentage on the battery indicator stopped increasing at a certain percentage while charging. But when he rebooted the phone, the battery would shoot up to 90%. And the phone would shutdown by itself and dropped to zero percent even when there's still 40% or 60% battery left. The battery also started to bloat. He informed the owner again. The owner replied, "Mine is a small business. There is a limit to what I can do for you." The man is contemplating whether to send to the official repair shop to check if any of the internal part of the phone is damaged. This will probably costs in a few hundred dollars. Might as well buy a new phone. A company renovated a public area recently to implement a new office concept.
The space was renovated less than one year ago. A long table was removed and in its place, an enclosed wooden step seat was constructed. The long sofas which were still new were replaced by a set of four futuristic seats. Side tables with high seats are gone. New seating area with a row of tables and chairs was added. One staff was talking to the cleaning lady in charge of the public area. The lady asked the man what he thought about the new place. He said, "Not much difference from the previous one." She said, "The difference is now I got more work to do." |
AuthorOutrageous Marketing Archives
May 2020
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