I was there to settle some personal matter recently.
Yes, you read it right. I was there for some personal matter, not to have fun.
While waiting for my appointment, a man in collared tee-shirt, bermuda and track shoes approached me to do a survey to collect feedback on my experience. He was carrying a backpack which was unzipped and the pile of notes inside looked as if they'll drop out anytime. Slightly plump and perspiring profusely, I reckoned he must have been standing for hours under the severe hot weather.
He then started his survey using an iPad. Some of the questions he asked included:
- How did you travel to Sentosa?
- How often do you come to Sentosa?
- Are you satisfied with the various facilities?
- Would you recommend friends?
- Any areas of improvement?
I was given a free premium (a towel) at the end of the survey.
The guy then went off walking round the area to look for the next interviewee.
Now, I must admit this is going to be a tough call for him.
The majority of visitors there were tourists. They probably have no time for the interviewer as they are more interested in sightseeing. There were many tour groups which he couldn't target as they were in a rush. And there's the language barriers for tourists who do not speak English. Even if there's no language problem, the organization is not going to get a lot of mileage on where to make improvements.
Instead of asking the poor guy to stand under the hot sun to collect the feedback, the top management should just come down and walk the whole island.
Tourists were seen sitting on the floor as there's no seats available.