The Filipino lady at the reception and the Filipino restaurant manager. One Indian and one Chinese waiter and an Ang Moh lady. Oh, they got a new staff today. The Ang Moh lady told me she makes the best mocha around.
Frankly, I couldn't tell if one Mocha is better than the other. But I'll be able to point out a lousy one. I've ordered it a few times and thought it's really nice.
Hmmm.. the Ang Moh lady is not on duty today. Will I still get the yummy Mocha?
Requested for Mocha from the Chinese waiter and was told they do not serve Mocha. Almost wanted to tell him I've been ordering it every time.
Did he mean to say they do not serve Mocha ANYMORE?
Don't make your customers feel worse every time they do business with you.