They arrived at the restaurant and queued to go in.
When it was their turn, the staff asked, "Did you make a reservation?"
He answered, "Yes," and gave his name.
The staff could not find his name on the list and confirmed the spelling with him.
He gave his Christian name, his full name and various permutations to his name.
The staff still could not find his reservation.
He said, "Can I give you my mobile number?"
The staff still could not find any information.
He said, "I still have a copy of the email confirmation by you."
He took out his mobile phone, logged into his email account and scroll through the list.
Found the email and showed it to the staff.
By now, a long queue has already formed behind.
It seemed the hotel has confirmed his reservation but somehow it was not updated into the system.
This means that they did not have a table for him.
And the person who confirmed his reservation is the staff who couldn't find his reservation.
At this moment, a supervisor came and realized what happened.
She also noticed the change in the man's face.
As they showed the man and his family in, the two of them quickly joined two tables near to the entrance for them.
He pointed to a table nearby which is next to the window and asked if he could move there as he had requested for window seats when he made the reservation.
The staff told him all windows seats were taken and the one he wanted is for five persons.
The staff quickly went back to clear the queue. No apology for making customer put up with her mistake.
Ten minutes later, the supervisor, who has noticed the man's unhappiness, came over and offered free special drinks like mocha/latte (hot/iced) or cuppuccino for the blunder.