Have you ever wonder why some businesses in the same industries can be so different?
I remember taking a bus to a hill top to look at Mount Fuji during my Japan trip. The views along the way were amazing with lots of greeneries. However, what impressed me the most is the level of service provided by the bus company.
No worries if you do not have small change. You can change your notes to coins using the machine on the bus and pay the exact fare on the bus.
The bus driver waited patiently for the elderly to board and be seated safely before moving on.
When I was alighting, the bus driver said thank you to me. In case you do not know, passengers board the bus from the rear door and alight at the front door in Japan.
They even sell umbrella on the bus in case it rains.
In Singapore, if you do not have small change, too bad for you.
Sorry, drivers can't say thank you to you as you're alighting at the rear door. No thank you even if you alight at the front door.