It's the first time he's seeing this and did not know what it meant.
He called the service center and was told to send his car down for an inspection as there could be a few possibilities.
Two days later, he received a call from the staff that the car is ready for collection and promptly went down to collect his car.
Unfortunately, the next day the light came on again. He called the center again and was asked to bring the car down a second time to find out what went wrong. Once again, he had to leave his car in the workshop as they have a procedure they need to go through.
It turned out the technician had forgotten to reset the system after changing the spare part, which resulted in the light coming on again.
While the staff were friendly and helpful, could more be done? After all, the man was inconvenienced for their oversight.
What about sending an apology card for the inconvenience caused? What about sending a thank you card for using their service? What about including a $10 voucher?