He changed his collection place from an outlet in the east to one in the city four days before collection date.
He went pick up the turkey on the actual date and waited for almost 30 minutes.
Usually it does not take so long to pick up an order.
He sensed something wrong.
Sure enough, the change of location was not updated in their system.
The store manager apologized profusely for the mistake and offered a refund of the amount plus compensation of a ham, three roast chickens and a bottle of wine free of charge.