The flyer is from a safe deposit box operator offering 50% discount on safe deposit box subscription.
She already has a safe deposit box with the company and wondered if she gets to enjoy the promotion if she renews her contract.
As there is no indication on the flyer if the promotion is for new, existing or both customers, she wrote in to check.
It turned out the promotion is for new customers.
If she would like to enjoy the promotion, she needs to cancel her existing subscription and apply as a new customer.
However, the balance amount of the remaining months from her yearly subscription would be forfeited.