This new system will consolidate all the data and information of various departments into one platform. Essentially, it will makes management of its customer information more efficient (one database access), work processes between different departments more smooth among other benefits.
This direction came from the top management and staff are pulled from various departments to be in the team and financial resources are committed.
The problem is that most of the staff involved in the project feel its a stupid system which is not user friendly, cumbersome and a waste of time. In fact, some of them even wonder if this project will be successful in the end and thought the company may ends up wasting more resources just to maintain the system. The staff are not convinced of the benefits of the systems that were communicated to them. But nobody is saying it.
But since the order came from the top, everyone just follow whatever responsibilities and duties they are assigned.
Are the staff too resistant to change without giving more time to see how the system will works after it is fully roll out?
More importantly, will the top management be willing to abothe project halfway if it finds out through the various feedback that the system does not serve its purpose? Or go ahead with it since so much resources have been committed to this?
Could they have tested out this idea cheaply before committing?