A man walked into a bank to settle some investment matters.
He was asked to produce his personal identification card so that the staff could retrieve his details from the systems. He was directed to speak to a relationship manager in the second floor. He went up and was again asked to produce his identification card. A relationship manager (RM) was assigned to help him in his transaction request. The RM, who was a lady, went out to get some forms. He was made to sign on it. The RM walked away with his signed document to verify his signature. She came back and said it's slightly different. The man signed again. She went off and came back citing the same problem. The man asked if he could use another signature. The RM went out and came back with another form for change of signature and asked the man to sign on it. Finally, everything was settled. The man counted the RM going in and out at least four times of her cubicles. The lady commented "A lot of paperworks." The man was thinking why she couldn't just make a photocopy of his identification card as proof. After all, the details tallies with their record. And he realized the bank does not have a photo of him and probably couldn't trust that the person on the photo of the identification card is the real owner, even though the man looks the same as his photo.
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AuthorOutrageous Marketing Archives
May 2020
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